Refund Policy
1. General Policy
Refunds for venue reservations and events are governed by the cancellation terms set by each
venue. By completing a booking, users agree to the venue’s specific refund and cancellation
conditions displayed at checkout.
2. Standard Cancellation Guidelines
More than 7 days before the event: Full refund excluding platform service fees.
3–7 days before the event: 50% refund excluding platform service fees.
Less than 72 hours before the event: No refund.
3. Platform Service Fees
Platform service fees are non-refundable, except in cases where the venue cancels the reservation
or a technical error results in an incorrect charge.
4. Venue-Initiated Cancellations
If a venue cancels an event or reservation, users will receive a full refund, including platform service
fees.
5. Event Changes & Rescheduling
If an event is rescheduled or materially changed, users may accept the updated details or request a
full refund within 48 hours of notification.
6. No-Show Policy
Failure to attend an event or reservation without prior cancellation is non-refundable.
7. Force Majeure
Refunds related to circumstances beyond reasonable control are handled on a case-by-case basis.
8. Refund Processing Time
Approved refunds are processed within 5–10 business days and returned to the original payment
method.
9. Disputes
Users must first contact the venue. If unresolved, the platform may review the case and mediate at
its discretion.
10. Contact
For refund-related questions, contact: contact@areavents.com
