Partner Refund Responsibilities

Last updated: 05/03/2026

1. Your responsibilities

By listing a venue or service on Área, you agree to:

• Keep your listing accurate — pricing, capacity, availability, and what is and is not included.
• Honor every booking you accept.
• Apply the Área Refund & Cancellation Policy, which governs all bookings on the Platform. You may publish additional house rules, but they may not reduce the refund rights that Policy gives customers.
• Tell customers immediately about any change, rescheduling, or cancellation.

2. Deposits

If you require a deposit to hold a date, that deposit is non-refundable once the booking is confirmed — except where you cancel, where you materially change the booking, or in a force majeure case.

3. If you cancel

Cancelling a confirmed booking is the most damaging thing that can happen to a customer's event. If you cancel, you authorize Área to:

• Refund the customer in full, including the deposit and the platform service fee.
• Recover that amount from your future payouts, or invoice you where your payout balance is not sufficient.

Repeated cancellations may lead to suspension or removal from Área.

4. Rescheduling and material changes

If you reschedule or materially change a booking, you must notify the customer immediately. The customer may accept the revised booking or request a full refund, including the deposit and the service fee, within 48 hours of being notified.

5. Force majeure

Where an event cannot proceed because of circumstances beyond either party's reasonable control, refunds are assessed case by case, weighing feasibility and fairness to the customer.

6. Authorization

By using Área, you authorize Área to process refunds on your behalf in accordance with the Refund & Cancellation Policy, and to deduct refunded amounts from your payouts.

7. Contact

Área Events — contact@areavents.com — www.areavents.com